Privacy Policy

Island Welders LLC (“Island Welders,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your personal information.

This policy applies to information collected through our website, phone calls, emails, in-person interactions, and any other way you communicate with us about our welding and fabrication services.

1. Information We Collect

We collect information necessary to provide welding and fabrication services, respond to inquiries, and maintain customer relationships.

Information You Provide Directly

When you contact us for a quote, schedule service, or engage us for a project, you may provide:

• Contact Information: Name, phone number, email address, mailing address
• Project Information: Property or job site address, project specifications, measurements, photos of work areas or equipment
• Business Information: Company name, business address, tax ID (for contractor accounts)
• Payment Information: Billing address, payment method details (credit card information is processed through secure third-party processors and not stored by us)
• Communications: Content of emails, phone conversations, text messages, and in-person discussions about your project

Information Collected Automatically

When you visit our website, certain information is collected automatically:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages viewed, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address

We collect this information through cookies, web beacons, and similar tracking technologies.

Information From Third Parties

We may receive information about you from:

• Business Partners: Contractors, suppliers, or other businesses you work with who refer you to us or coordinate projects with us
• Public Sources: Property records, business registrations, or professional licensing databases when verifying project details or contractor credentials

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Services

• Processing quote requests and preparing estimates
• Scheduling and performing welding, fabrication, cutting, and finishing work
• Communicating about project status, timelines, and changes
• Sourcing materials and coordinating subcontractors when necessary
• Processing payments and maintaining billing records
• Delivering completed work and following up on service quality

Business Operations

• Maintaining customer records and project history
• Managing appointments, schedules, and mobile service routes
• Coordinating with suppliers, material vendors, and equipment providers
• Tracking inventory, equipment maintenance, and shop operations

Marketing and Communications

• Responding to inquiries about our services
• Sending project updates, invoices, and service reminders
• Providing information about services you’ve requested
• Following up on completed projects
• Sending occasional updates about Island Welders (you can opt out at any time)

Legal and Safety Compliance

• Meeting legal obligations under Vermont state law
• Maintaining insurance and liability records
• Documenting work for warranty and dispute resolution purposes
• Ensuring workplace and job site safety compliance
• Responding to legal requests, court orders, or government inquiries

Website and Technology

• Operating and improving our website
• Analyzing website traffic and user behavior
• Troubleshooting technical issues
• Preventing fraud, abuse, or security threats

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only as necessary to provide services and operate our business.

Service Providers and Business Partners

We may share information with:

• Payment Processors: To process credit card and electronic payments securely
• Material Suppliers: To source and deliver materials for your project
• Subcontractors: When specialized work or additional capacity is needed (only project-relevant information is shared)
• Insurance Providers: For liability coverage and claims processing
• Technology Providers: Hosting services, email platforms, CRM systems, analytics tools

These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

Property Owners and Project Managers

For contractor projects, we may share project status and completion information with property owners, general contractors, or project managers as necessary to coordinate work.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Island Welders, our customers, or others
• Investigate fraud, security issues, or violations of our policies

Business Transfers

If Island Welders is acquired, merged, or sells assets, customer information may be transferred as part of that transaction. You will be notified if your information becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and analyze site usage.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and understand how you use the site.

Types of Cookies We Use

• Essential Cookies: Required for the website to function (contact forms, page navigation)
• Analytics Cookies: Track website usage and performance (Google Analytics)
• Advertising Cookies: Support targeted ads on Google and other platforms (if applicable)

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect website functionality, particularly contact forms and quote requests.

Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (not recommended for functionality)
• Receive alerts when cookies are being set

5. Data Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction.

Security Measures

• Secure data storage systems with access controls
• Encrypted transmission of sensitive information (SSL/TLS)
• Restricted access to personal information (only authorized personnel)
• Regular security reviews and updates
• Secure payment processing through PCI-compliant third parties

Limitations

No method of transmission or storage is 100% secure. While we use reasonable measures to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any passwords or account credentials.

6. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Project Records: Maintained for at least 7 years for warranty, tax, and liability purposes
• Customer Contact Information: Retained while you remain an active or prospective customer
• Payment Records: Kept per accounting and tax requirements (typically 7 years)
• Website Data: Analytics and usage data retained for 26 months (Google Analytics default)

When information is no longer needed, we delete or anonymize it according to our data retention schedule.

7. Your Privacy Rights

You have certain rights regarding your personal information.

Access and Correction

You can request access to the personal information we hold about you. If information is inaccurate or incomplete, you can request corrections.

Opt-Out of Marketing

You can opt out of marketing communications at any time by:

• Clicking “unsubscribe” in any marketing email
• Contacting us directly at [EMAIL] or [PHONE]
• Informing us during any service interaction

Opting out does not affect transactional communications related to services you’ve requested (quotes, invoices, project updates).

Data Deletion

You can request deletion of your personal information, subject to:

• Legal requirements to retain certain records
• Ongoing projects or active service relationships
• Warranty obligations and liability protection
• Legitimate business interests in maintaining records

Questions or Complaints

If you have concerns about how we handle your information, contact us using the information below. You also have the right to file a complaint with relevant data protection authorities if applicable.

8. Third-Party Websites and Services

Our website may contain links to third-party websites (suppliers, manufacturers, industry resources). We are not responsible for the privacy practices of these sites. Review their privacy policies before providing information.

Third-Party Services We Use

• Google Services: Google Analytics (website analytics), Google Ads (advertising), Google Business Profile (local search)
• Payment Processors: Secure third-party payment processing services
• Hosting Providers: Website hosting and email services

These services have their own privacy policies governing how they collect and use information.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Vermont Privacy Rights

As a Vermont-based business, we comply with Vermont’s consumer protection and privacy laws. Vermont residents have specific rights regarding the use and sharing of personal information.

We do not share personal information with third parties for their direct marketing purposes without your consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. The “Effective Date” at the top of this policy indicates when it was last updated.

Material changes will be communicated by:

• Posting the updated policy on our website
• Sending notice to the email address associated with your account (if applicable)
• Providing notice during your next interaction with us

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

Questions, concerns, or requests regarding this Privacy Policy or your personal information should be directed to:

Island Welders LLC
122 US Route 2
Grand Isle, VT 05458

Phone: [PHONE NUMBER]
Email: [EMAIL ADDRESS]

For privacy-specific inquiries, include “Privacy Request” in the subject line of your email.

13. Consent

By using our website, contacting us for services, or engaging Island Welders for welding and fabrication work, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.